Shipping & Returns Policy

Shipping Policy

PowerLoop
Last Updated: 11 March 2026

Thank you for shopping with PowerLoop. This policy explains how orders are processed and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, processing times may take slightly longer.

Shipping Locations

PowerLoop ships internationally, including to:

  • United Kingdom

  • United States

  • Canada

  • Other countries where shipping is available at checkout

Estimated Delivery Times

All orders are estimated to arrive within:

5–9 business days worldwide

Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.

Tracking Orders

Once your order has been shipped, you will receive a tracking number via email so you can track your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PowerLoop is not responsible for orders shipped to incorrect addresses provided by the customer.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges are the responsibility of the customer.

Lost or Delayed Packages

PowerLoop is not responsible for delays caused by shipping carriers or customs.

If your package appears lost or significantly delayed, please contact us at:

powerloopstore@gmail.com

We will do our best to assist you.

Refund Policy

PowerLoop
Last Updated: 11 March 2026

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the policy below.

Return Window

Customers may request a return within 14 days of receiving their order.

To start a return, please contact us at:

powerloopstore@gmail.com

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

Returns that do not meet these conditions may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund is approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is:

  • Faulty

  • Damaged upon arrival

  • Incorrect due to our error

Damaged or Faulty Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Photos of the product

Email: powerloopstore@gmail.com

Customers in the United Kingdom retain their rights under the Consumer Rights Act 2015.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used products

  • Items damaged after delivery due to misuse

  • Clearance or final sale items (if specified)

Chargebacks and Disputes

If you experience any issues with your order, please contact us at powerloopstore@gmail.com before opening a dispute or chargeback.

We are committed to resolving any problems quickly and fairly.

Refused Deliveries

If an order is refused at delivery or returned due to customs issues, the customer may be responsible for return shipping fees.